Article Owner: Tracy Haynes

This article shows you the App, Email and SMS Notifications sent to Customers through C4C (Customer Contact Centre) within care (not agency). These notifications are sent automatically if the HTC outcome is selected on a ticket. Customers will receive an app notification, SMS and email on day 2. Please see complete process in article HTC Process.

TABLE OF CONTENTS

Hard to Contact - Not Agency - App Push

Hard to Contact - Not Agency - App Inbox

Hard to Contact - Not Agency - Email

Hard to Contact - Not Agency - SMS

Hard to Contact - Not Agency - App Push

Header: Yell Service Message

Body: We tried to contact you, tap for rmore detail

Hard to Contact - Not Agency - App Inbox

Header : We tried to contact you.

Body : To get in touch, visit yell.com/contactus

Show Weblink = True, URL = https://www.yell.com/contactus

Hard to Contact - Not Agency - Email

Sender EMail : noreply@em.yell.com

Sender Name : Yell Communications

Subject : Please get in Touch

Body : Account Number: #

Hi,

We know you are busy, so we’ll make this quick.

We’ve been trying to contact you regarding your advertising. To get in touch with our customer care team, please visit yell.com/contactus.

Kind regards,

The Yell team

Hard to Contact - Not Agency - SMS

Body : We tried to contact you. To get in touch, visit yell.com/contactus