Article Owner: Tracy Haynes

This article shows you the App, Email and SMS Notifications sent to Customers through C4C (Customer Contact Centre) within Premier Care. These are sent automatically if the HTC outcome is selected on a ticket. Customers will receive an app notification, SMS and email on day 2. Please see complete process in article HTC Process. 

TABLE OF CONTENTS

Hard to Contact - Premier Care - App Push 

Hard to Contact - Premier Care - App Inbox

Hard to Contact - Premier Care - SMS

Hard to Contact - Premier Care - App Push 

Header : Yell Service Message

Body : Your business performance review is now due, tap here book your appointment

Hard to Contact - Premier Care - App Inbox

Header : Business Performance Review

Body : Your business performance review is now due. To book your appointment click here : https://appointments.yell.com/premiers

Show Weblink = True, URL = https://appointments.yell.com/premiers

Hard to Contact - Premier Care - Email

Subject : Book your monthly review

Body : Account Number: #

Hi,
Your monthly review is now due, and as your dedicated Digital Marketing Manager I have been trying to contact you without success to book a convenient time in for yourself to have this important discussion.
 We need to book ideally an hour time slot with yourself where you are at a computer (or any device you have internet access on such as a mobile phone) so that we can screen share and make real time amendments if needed.

During the appointment we will be going through your advertising program with us in terms of how it is performing, how to improve the performance, we can implement any amendments that we need to make to support your business direction currently and discuss any queries you may have.

Could you please follow this link to book in your business performance review at a time that suits you [Link to booking] (you can also note any specific queries you have prior to the meeting on this link also)
 Alternatively, you can ring into your Digital Marketing Manager directly, if you do not have their direct contact details please call the premier care team on 0800 5871007 and they will be able to book you in and/or deal with any queries straight away.

We look forward to speaking to you and making your investment with us make as good a return as possible!

Kind regards,

The Yell team

Hard to Contact - Premier Care - SMS

Body : Your business performance review is now due. To book your appointment, call now on 0800 587 1007